🤚 Returns and Refunds
Return Policy
Because honey is a food item, it cannot be returned. However, if your item is incorrect or defective, please send a photo that captures the issue to [email protected] and we will replace your product at no cost. Please also include a photo of the ba
Refund Policy
Typically, we do not offer refunds. However, if your item is incorrect or defective, please send a photo that captures the issue to [email protected] and we will replace your product at no cost. Please also include a photo of the batch number on the
Cancellation Policy
You can cancel your subscription at any time.. If you cancel before your next order processes, no further charges will occur. If an order has already been placed when you cancel, that order will still be fulfilled as it's already on its way from our
What do I do if my product arrives damaged?
Send us a photo of the damage and your batch number (found on the back of the jar) to [email protected] and we'll get a replacement out to you. Our quality team also uses these photos to investigate and improve, so every report genuinely helps. 🍯