🤚 Returns and Refunds
Return Policy
We do not accept returns as the honey is a food product. We’ll resolve any issues with you at [email protected]. Please attach a photo capturing the problem, and share the batch number so we can help! 🐝
Refund Policy
Typically, we do not offer refunds. However, if your item is incorrect or defective, please send a photo that captures the issue to [email protected] and we will replace your product at no cost. Please also include a photo of the batch number on the
Cancellation Policy
Your subscription is very flexible, you can skip orders, change the frequency, pause it, or cancel at any time - no penalties. You can make any changes here or reach out to our friendly team at [email protected] for help. If you cancel the subscript
What do I do if my product arrives damaged?
Send us a photo of the damage and your batch number (found on the back of the jar) to [email protected] and we'll get a replacement out to you. Our quality team also uses these photos to investigate and improve, so every report genuinely helps. 🍯