We currently only ship within the United States, unless you would like to place an order greater than $500 USD value and are not based in Australia, New Zealand, Singapore, or Saudi Arabia (due to import restrictions and partnerships in these countri
Once you place an order with us, you will receive tracking email updates as soon as your parcel gets scanned in by your shipping carrier, and a tracking number to easily follow the journey of your package. You can easily track your order through our
We work with a few different shipping partners to get your orders to you in the best way for your location. This includes FedEx, USPS and Ohi. If you would like to know which carrier will likely be used for your order, please reach out to hello@manuk
Once an order is placed, we cannot make any changes as we have a very quick turnaround time to get your order to you as fast as possible. So please ensure that you double check your details when entering them at checkout!
Your order will take approximately 2-7 days to arrive depending on your location*. You will receive a tracking number within 24 hours of placing your order that will provide an estimated delivery date. You will then receive continuous updates about t
We offer free shipping on all orders of at least $75 to the United States. Orders below $75 will incur a flat fee of $7.99.
In the unlikely event that your order is damaged during delivery, please provide a photo of the shipping package and the damaged jar to [email protected].
Our honey is made in New Zealand, shipped to our warehouses in the United States and then your order will be shipped out of those warehouses.You will not have to wait for your order to arrive from New Zealand!
Don't worry, if you have purchased two or more items we may have to use multiple fulfillment centres so they will be sent in two separate packages. However, if you think there may be an issue with the delivery, please don't hesitate to reach out to u
We are really sorry for this delay and that your package has not been delivered to you on time. Please reach out to us at [email protected], and we will get to the bottom of the issue and make up for this on our end as best we can.