š¦ Shipping and Tracking
Do you ship internationally?
We currently only ship within the United States, unless you would like to place an order greater than $500 USD value and are not based in Australia, New Zealand, Singapore, or Saudi Arabia (due to import restrictions and partnerships in these countri
How do I track my order?
Once you place an order with us, you will receive tracking email updates as soon as your parcel gets scanned in by your shipping carrier, and a tracking number to easily follow the journey of your package. You can easily track your order through our
What shipping carriers do you use?
We work with a few different shipping partners to get your orders to you in the best way for your location. This includes FedEx and USPS. Unfortunately, we cannot change which carrier delivers your order at this time, as it is dependent on location +
How do I change the address/details of my order?
If your order hasn't shipped yet, get in touch with us as quickly as possible at [email protected] and we'll update it for you. Once an order has been fulfilled, we're not able to make changes to that shipment. To update the address on your subscrip
Shipping/processing times
Orders take 4-7 business days to arrive. Weāll send your tracking number as soon as your order ships and keep you updated along the way. If you would like more information on how long your order may take prior to ordering, please reach out to hello@m
How much is shipping?
We offer free shipping on all orders of at least $75 to the United States. Orders below $75 will incur a flat fee of $7.99.
What do I do if the product arrives damaged?
Send us a photo of the damage and your batch number (found on the back of the jar) to [email protected] and we'll get a replacement out to you. Our quality team also uses these photos to investigate and improve, so every report genuinely helps. šÆ
Where does your product ship from?
Our honey is made in New Zealand and shipped to our warehouse in Chicago, where all US orders are fulfilled. This keeps delivery times fast and reduces the environmental impact of sending every order directly from New Zealand. šÆ
Why have I only received half of my order?
Please reach out to us at [email protected] with your order number and we'll look into it for you. Occasionally large orders are split across more than one package and can arrive on different days.
What do I do if my order was delayed or lost during delivery?
Please reach out to us at [email protected] with your order number and we'll investigate - we will be sure to work through a resolution with you. šÆ
Can your products be shipped to a PO Box?
Yes, we can ship our products to PO Boxes. You are free to choose whichever address works best for you, whether it is a PO Box or a street address. If you have any specific shipping requirements or preferences, do let us know by emailing hello@manuko